Support

Support is by e-mail: info@ocex.eu.

What to send

• your order number, or the e-mail address you ordered with;
• the name and version of the extension (the version is in the file name and on the extension's settings page);
• your OpenCart and PHP versions;
• what you expected and what happened instead, with a screenshot or the last lines of the error log if you have them.

What is included

For 12 months after the purchase: help with installing and setting up the extension, bug fixes, and updates. We reply within 2 working days (Monday to Friday, Central European Time).

What is not included

• custom development and changes to your theme;
• problems caused by hosting or by third-party extensions we cannot test; we will still try to point you in the right direction;
• shops that are not on OpenCart 3.0.x.

Custom work is possible: write to us what you need and we send a quote.