Refund Policy

Every extension is delivered as complete, readable source code, with no licence check and no way for us to switch it off. A download therefore cannot be returned, and we do not refund a purchase because you changed your mind or no longer need it. Please try the extension in our public demo store before you buy, and write to us if you have a question first.

If an extension does not work as described

If an extension does not work as described on its product page on a standard OpenCart 3.0.x installation, contact support first. We fix the problem; that is the answer in almost every case.

If we cannot fix it within 14 days after you have sent us the details we asked for, we refund the full price you paid. Please report the problem within 30 days of the purchase.

What a refund means

• The refund goes back by the way you paid: a PayPal payment to your PayPal account, a bank transfer to the account it came from.
• With the refund your licence ends. Please remove the extension from your shops and delete all copies, including changed ones. Support and updates for that purchase end as well.

Consumers in the European Union

For digital content delivered at once, the 14-day right of withdrawal ends when the download starts, provided you agreed to that when you ordered (section 8 of the Terms & Conditions). Your statutory rights if a product is defective are not affected by this policy.

How to ask

Write to info@ocex.eu with your order number and a short description of what did not work.